Application Support & Maintance Services

Application Support & Maintenance Services

This is not all. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result, IT departments in small or large companies are often reduced to act as a helpdesk, overloaded with the routine maintenance and support of software applications, and left with no time for development or deployment of new systems.

At Flatworld Solutions, we provide dedicated software maintenance and support services that will enable you to concentrate better on your core business functions. We are a team of expert software professionals who carry an expertise that is crystallized by experience spanning over a decade in the industry. We provide you with long-term continual maintenance and real-time support services for all your software requirements.

Our Application Maintenance Methodology

We follow a well-defined and scalable maintenance process, and consistently promote preventive maintenance best practices at our customer sites so that their software demands minimum maintenance. Therefore, we strongly advocate the following to our client organizations to minimize scope for large scale system errors and corrective action:

  • Rigorous documentation and processes at the software development stage
  • Knowledge sharing on enterprise applications
  • Transparent development methodologies
  • Knowledge repositories on enterprise applications
  • Streamlined ongoing preventive maintenance efforts

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24×7, and offer round-the-clock troubleshooting and real-time resolution of all problem areas. Flatworld ensures that our services optimize application performance and bring down your TCO (total cost of ownership) on software.

HeapTrace offers comprehensive application maintenance support services which include

  • Applications monitoring
  • Log Review
  • Resolution of tickets received from Help Desk Teams to minimize the severity of impact due to problems occurred and to ensure services are restored asap. This may involve
    • Break Fix – Incident Investigation, Troubleshooting, and Management
    • Handling Configuration issues.
    • Software installations,
    • Patch management.
  • Problem Management, Root Cause Analysis (RCA) & resolution of recurring issues.
  • Preventive and Proactive Maintenance and Support.
  • Managing Request for Change (RFC) Implementations, Functional Uplift.
  • Building of a knowledge base of known issues and their resolutions to support incidents with delivery mechanisms,
  • Auditing

How To Start

Not all people are technical and you may have queries. Being a customer-friendly software development company in Pune. we welcome people to contact us for any kind of information regarding web application, mobile app, ecommerece etc. and our executives will explain everything in simple language. Just write to us at

ht.biz@heaptrace.com

India : (+91) -880-696-0202,

USA: (+1) (209) 813-0000

how can we help you?

Contact us and submit a business inquiry online.

HeapTrace provide best solution for our e-commerce product. And they help us integrate our product with Social Network.

Mariano
CTO e-commerce Solution
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