Application Support & Maintenance Services
This is not all. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result, IT departments in small or large companies are often reduced to act as a helpdesk, overloaded with the routine maintenance and support of software applications, and left with no time for development or deployment of new systems.
At Flatworld Solutions, we provide dedicated software maintenance and support services that will enable you to concentrate better on your core business functions. We are a team of expert software professionals who carry an expertise that is crystallized by experience spanning over a decade in the industry. We provide you with long-term continual maintenance and real-time support services for all your software requirements.
Our Application Maintenance Methodology
We follow a well-defined and scalable maintenance process, and consistently promote preventive maintenance best practices at our customer sites so that their software demands minimum maintenance. Therefore, we strongly advocate the following to our client organizations to minimize scope for large scale system errors and corrective action:
- Rigorous documentation and processes at the software development stage
- Knowledge sharing on enterprise applications
- Transparent development methodologies
- Knowledge repositories on enterprise applications
- Streamlined ongoing preventive maintenance efforts
Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24×7, and offer round-the-clock troubleshooting and real-time resolution of all problem areas. Flatworld ensures that our services optimize application performance and bring down your TCO (total cost of ownership) on software.