The management of the operation can be defined as all those commercial functions performed by the activities of planning, organization, leadership and control of the resources necessary to produce goods and services of an organization, in order to create value. Operations management is the maintenance, control and improvement of organizational activities that are required to produce goods and services for consumers. It refers to an effective control of the input and output conversion process. It allows us to provide a service to our target customers better than our competitors. It covers different sectors such as the banking system. , hospitals, companies, working with suppliers, customers and using technology. Operations are one of the main functions of an organization along with supply chains, marketing, finance and human resources.

The role of IT operations management is to carry out ongoing activities, as well as the control and maintenance of the IT infrastructure so that the services can be delivered and supported in accordance with the agreed service level agreement.

Key functions of IT operations management

  • Finance
  • Operations
  • Strategy
  • Product design
  • Forecast
  • Configuration of the supply chain
  • Manage quality

Benefits of IT operations management

  • Lower costs.
  • Improved quality.
  • Customer satisfaction.

Strategies involved in IT operational management

Provide better services

Provide better goods and services.

Low cost

Reduce costs such as labor, taxes and more.

Improve operations

Learn to improve operations.

Know the markets

Understand other markets.

Improve supply chain

Improve the organization's supply chain.