The service management system brings together all aspects of the management of the organization, such as planning, strategies, policies, objectives, documentation and processes. It is a type of client-centered approach to the delivery of information technology. It also focuses on providing value to the client. It also provides a framework for structuring IT-related activities. It is also the main resource for design and development. The administration of services must be easily expandable, integrated and highly automated to continue satisfying the needs of the business and respond to changes and technological advances.
The objective of high-performance service management is to optimize service-intensive supply chains, which tend to be more complex than the typical supply chain of finished products. Most service-intensive supply chains require larger inventories and closer integration with the field service and third parties. They must also adapt to inconsistent and uncertain demand by establishing more advanced information and product flows.