In any service business, your sole job is to make your client or customer’s life easier. Find a way to work with a customer that makes their life easier. That’s why we post stories every week to get attached to clients.
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No matter what we ask for, their team has enough breadth and depth to address it. I’ve been in the technical world for 25 years, and HeapTrace has as talented a bench as anyone. If we’re working with new technology, they’re smart enough to either pick it up themselves or bring someone on with the necessary skills. There’ll always miscommunications with offshore teams, but there’ve much fewer than normal with HeapTrace Technologies. When something happens that’s not quite what we want, we have such a forthcoming relationship that it’ll be turned around and dealt with immediately; it’s quite refreshing
The HeapTrace team is skilled and easy to work with. We worked with several developers on a Javascript MVC framework. They were always willing to do what we needed. They were flexible as our toolchain changed. They were adaptable as the scope changed. They were straightforward to communicate with and pleasant to work with.
I appreciate how flexibly they work. Depending on our needs, we’re able to add on or reduce the number of resources, but it still feels like we’re working with an in-house team. They’re an extension of us, which is key to our projects. As for the quality of their work itself, it’s comparable to other outsourced development firms. Mulshanker is a superstar when it comes to engineering projects. When he works on something personally, it tends to exceed our expectations. He’ll even make creative recommendations to improve a product’s functionality or make prototypes that go above and beyond.
I’d like to say that I have been provided with very satisfactory and relatively swift completion of all our scheduled tasks. I look forward to using them further in the future.
